Frequently Asked Questions

How can I contact Leathermania about my order?
If you have any questions regarding your order, please get in touch with us via the submission form on our Contact Us page.

I don’t see my size or preferred colour available in the moccasin range. Can I place a custom order?
Yes, custom requests may be possible. Please contact us through the Contact Us page with your sizing and colour preferences. If the requested leather is available, we will do our best to accommodate your order.

Do you restock sold-out items?
All of our products are one-of-a-kind and are not routinely restocked. However, if there is a particular style you love that is no longer available, we may be able to create a similar piece upon request. This is subject to the leather we have available at the time. Please submit an enquiry via our Contact Us form, and we will do our best to accommodate your request.

Shipping & Returns FAQs

Where do you ship to?
We currently ship to New Zealand, Australia, the United States, and Canada.

Why is shipping defaulting to New Zealand prices at checkout?
Shipping rates may initially display New Zealand pricing by default. Please select your destination country from the drop-down menu at checkout and enter your full delivery address to ensure the correct shipping rates are shown.

How long will my order take to arrive?
Estimated delivery timeframes are outlined on our Shipping and Returns page. Please refer there for the most up-to-date information.

Will I receive tracking information for my order?
Yes. All orders are shipped with tracking. You will receive your tracking details once your order has been processed and collected by the postal carrier.

Do you offer refunds or exchanges?
Due to the handmade nature of our products, we do not offer refunds or exchanges for change of mind. We encourage customers to review product descriptions and images carefully before purchasing.

What if my item arrives faulty or damaged?
If your item arrives faulty or has been damaged in transit, please contact us within 7 days of receiving your order with your order number and clear photos of the issue. We will assess the situation and, where appropriate, offer a repair, replacement, or refund in accordance with the Consumer Guarantees Act.

Can I return an item for a refund?
Returns are only accepted if an item is faulty or does not meet consumer guarantees. Items must be unused and returned in their original condition. Return shipping costs may apply unless the item is confirmed to be faulty.

Do you refund shipping costs?
Shipping costs are non-refundable unless the return is due to a confirmed fault or error on our part.

Terms & Conditions FAQs

Are your products exactly as shown in the photos?
All of our products are handmade, and natural variations in leather colour, texture, and grain are to be expected. These variations are part of the character of the product and are not considered faults.

Do you offer custom or made-to-order items?
Custom requests may be accepted on a case-by-case basis and are subject to leather availability. Custom or made-to-order items are final sale and cannot be returned or refunded unless faulty.

Can I cancel or change my order after placing it?
Once an order has been placed, it may not be possible to cancel or make changes, particularly if production has already begun. Please contact us as soon as possible, and we will advise if changes can be made.

Who is responsible for providing the correct delivery details?
Customers are responsible for ensuring all shipping information is accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete address details.

Which laws apply to your business?
Our business operates under New Zealand law, and all transactions are subject to the Consumer Guarantees Act and Fair Trading Act where applicable.